Shipping policy

Shipping Policy

Mers Silk LLC
7901 4th Street North, 30206
St. Petersburg, Florida 33702
United States

Order Processing Time

All orders placed through Mers Silk LLC are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. Once your order has been processed, you will receive a notification when your order has shipped.

During peak seasons, promotional periods, or unforeseen circumstances, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary depending on your location:

United States (Domestic): 3–7 business days
International Orders: 7–21 business days (depending on destination and customs processing)

Please note that delivery times are estimates and not guaranteed.

Shipping Carriers

We work with trusted shipping carriers such as USPS, UPS, FedEx, and other reliable logistics partners to ensure safe and timely delivery of your orders.

The carrier used for your shipment may vary based on destination, package size, and shipping method selected at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

International Shipping

Mers Silk LLC offers international shipping to select countries.

International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Customs processing times vary by country and may cause delays beyond our estimated delivery times.

Mers Silk LLC is not responsible for delays caused by customs authorities.

Shipping Delays

Mers Silk LLC is not responsible for shipping delays caused by weather conditions, carrier delays, customs inspections, or incorrect or incomplete shipping information provided by the customer.

If your order is delayed beyond a reasonable timeframe, please contact us and we will do our best to assist.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the order.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with your order number and relevant details.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Information

If you have any questions regarding our Shipping Policy, please contact us:

Email: info@merssilk.com
Address:
Mers Silk LLC
7901 4th Street North, 30206
St. Petersburg, Florida 33702
United States